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Policies and Shipping

100% SATISFACTION GUARANTEE

We stand behind everything we sell. If for any reason you are not satisfied with your purchase of parts, garments, and/or accessories simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.

SHIPPING (Continental U.S.)

Four shipping options are offered for merchandise delivery:

Order Amount Standard Shipping2 Day (weekdays)1 Day (weekdays)Store Pickup*
Up to $50.00 $7.99 $19.99 $34.99 FREE
$50.01-$100.00 $9.99 $21.99 $35.99 FREE
$100.01-$150.00 $11.99 $23.99 $37.99 FREE
$150.01 and $9999.99 $13.99 $25.99 $39.99 FREE


Note: Orders usually ship within one business day of being placed.
Next-day (overnight) orders are usually delivered by the end of the following day.

Please note that some items may be subject to additional shipping and handling charges because of size or weight.

Sorry, but we do not ship outside of the Continental U.S.

IN-STORE PICKUP

Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.

RETURNS

If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)

Garment and accessory returns must be made within 30 days, bikes and parts must be returned within 3 days.

Non-Stock model special order bikes are subject to a 25% restocking fee and cannot be returned if ridden.  Closeout and clearance sales are final.

Special orders are subject to a 25% restock fee and cannot be returned if opened.

Car racks cannot be returned if opened.  

Labor charges for modifications made to bike at time of purchase are not refundable.  If a returned bike was modified, or had accessories installed, labor charges will be deducted from refund to return bike to original condition.

Used car racks and parts of car racks are exchangable only if defective and will be treated as a warranty item.

Non-defective merchandise may be returned when in perfect, as-new condition with no visible signs of use or wear (with original package and in good shape).

30-Day Right Bike Guarantee

When buying a stock bike or a stock model special order bike, you may exchange bike within 30 days if it is not the right model.

This is an exchange only, no refund will be given, only store credit.  If there is excessive wear on the trade in bike, amount will be deducted from trade in price.

PRICES AND INFORMATION

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!

 
 
Westerville
5985 Maxtown Rd.
Westerville, OH 43082
614.901.TREK (8735)

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Dublin
2720 Sawmill Place Blvd
Columbus, OH 43235
614.791.TREK (8735)

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